FAQ
What should I do first if I’m locked out of my house or unit?
Check if you have a spare key nearby, such as with a trusted neighbour, mate, or family member. If not, consider whether you can safely access another entry like a back door or window.
Who can I call for help when I’m locked out?
You can call a local licensed locksmith, building manager, or strata manager. If you rent, contact your real estate agent or landlord for assistance.
How much does it cost to get a locksmith to unlock my door?
Charges can vary depending on the time of day (after hours may cost more), your location, and the complexity of the lock. Expect anywhere from $120–$350 for standard services, with prices higher on weekends or public holidays.
Can a locksmith open my door without damaging the lock?
Most professional locksmiths can unlock doors without causing damage. However, some high-security locks may require drilling and replacement.
Is it legal to break into my own house?
While you have the right to access your property, it’s not advisable to force entry as you may cause damage or raise suspicion. Always try legal and safe methods first, such as calling a locksmith.
Will my building manager or strata help if I’m locked out?
In apartment complexes, the manager or strata may have spare keys ,but master key access will be unlikely as most buildings would not risk having an available master key in existence in case of loss or misuse.
What identification do I need for a locksmith or manager to let me in?
You’ll typically need to show ID (such as a driver’s licence) proving you reside at the address. Some may also ask for tenancy documents or utility bills.
How long does it usually take for a locksmith to arrive?
In metro areas, most locksmiths can arrive within 30–60 minutes; rural locations may take longer.
Can I claim the cost of locksmith services on insurance?
Some home or contents insurance policies may cover lockout assistance, so check with your insurer.
What can I do to prevent getting locked out again?
Consider leaving a spare key with someone trustworthy, installing a key safe, or upgrading to smart locks that can be opened with a code or app.
What if I have the key and its not working?
Make sure it’s the correct key , if so see if it goes all the way in to the shoulder ,try a little burst of silicon spray , pull the door towards you and turn the key ,if none of these work call a licensed locksmith.